Privacy Policy

J.A.G. & Sons Overhead

Effective Date: February 25, 2026

Last Updated: February 25, 2026

1. Who We Are

J.A.G. & Sons Overhead (“Company,” “we,” “us,” or “our”) provides home service solutions to customers in the West Haven and North Haven, Connecticut area.

We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and what rights you have.

By using our website https://jagandsons.com or providing information to us, you agree to the terms of this Privacy Policy.

If you have any questions or requests, please contact us:

Email: [email protected]
Phone: West Haven: (203) 456-9133 | North Haven: (203) 457-8969
Address: 19 Atwood Place, West Haven, CT 06516

2. What Information We Collect

We collect personal and non-personal information when you use our website, submit a form, call or text us, or engage with our marketing.

A. Information You Provide Directly

Name, phone number, email address, and physical address
Form submissions, service requests, and appointment requests
SMS/MMS message content and replies
Quote requests and any other information you voluntarily provide

B. Information We Collect Automatically

When you visit our website, we may automatically collect:

IP address and approximate geographic location
Browser type, device information, and operating system
Pages visited, time on site, and referring sources
Click actions and interactions with forms or buttons
Call tracking data (using dynamic number insertion)

We collect this data through:

Google Analytics 4 (GA4)
Google Tag Manager
Microsoft Clarity (heatmaps, session recordings)
Facebook Pixel, Nextdoor Pixel, and Google Ads conversion tags
Call tracking tools (dynamic numbers)

C. Information from Other Sources

We may receive limited lead or attribution data from advertising platforms (e.g., Facebook Lead Ads, Google Ads, Nextdoor).

3. How We Use Your Information

We use the information we collect for the following purposes:

Responding to your inquiries and service requests
Sending appointment confirmations, reminders, and updates
Communicating with you via SMS, email, or phone
Delivering marketing offers and promotional messages (with your consent)
Improving website performance and advertising campaigns
Analyzing trends and user behavior
Complying with legal obligations

We do not sell your personal information.

4. SMS/Text Messaging Compliance (TCPA / 10DLC)

By providing your phone number and opting in, you consent to receive text messages from J.A.G. & Sons Overhead, including:

Service updates and appointment reminders
Missed call text-backs
Promotional messages and special offers

Message frequency may vary. Message and data rates may apply.

You can cancel the SMS service at any time. Simply text “STOP” to cancel. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to [email protected] or call (203) 456-9133.

Carriers are not liable for delayed or undelivered messages.

We comply with:

Telephone Consumer Protection Act (TCPA)
10DLC campaign registration requirements
CTIA messaging guidelines
FTC marketing regulations

5. How We Share Your Information

We only share your data with trusted service providers who help us operate our business, including:

Website hosting and security providers
Marketing automation and CRM platforms
Call tracking and analytics vendors
Email and SMS delivery services
Advertising networks (Google, Meta, Nextdoor)

All service providers are required to keep your data secure and use it only for legitimate business purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

We never sell or rent personal data.

6. Cookies and Tracking Practices

We use cookies, pixels, and tracking scripts to:

Measure website traffic and engagement
Improve website functionality and user experience
Deliver relevant advertising (retargeting)

You can manage or disable cookies through your browser settings. Visit www.allaboutcookies.org for guidance.

We use the following third-party tools:

Google Analytics 4
Microsoft Clarity
Facebook and Nextdoor Pixels
Google Tag Manager and Ads scripts

These third parties may set their own cookies and collect information according to their respective privacy policies.

7. Data Security and Handling

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption on our website
Secure hosting infrastructure
Restricted access controls for personal data

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You share information at your own risk.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

Request access to the personal data we hold about you
Request correction of inaccurate personal data
Request deletion of your personal data
Withdraw consent for marketing communications at any time
Opt out of tracking technologies and cookies
Request a portable copy of your personal data

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise any of these rights, please email us at [email protected].

9. Email Marketing Compliance (CAN-SPAM)

If you provide your email, we may send you:

Appointment confirmations and service updates
Follow-up communications
Promotional offers or newsletters (with consent)

You may unsubscribe anytime by clicking the “Unsubscribe” link in any email or by emailing [email protected].

10. Legal Basis for Processing (GDPR)

If you are located in the EU or UK, we process your data under these legal bases:

Consent – when you opt in to marketing or submit forms
Legitimate Interest – to operate our website and improve services
Contractual Necessity – to deliver services you request
Legal Obligation – to comply with applicable laws

11. Data Retention

We keep your information as long as necessary to:

Respond to inquiries and provide services
Maintain accurate business records
Comply with legal or tax requirements

You may request deletion of your data at any time by contacting us.

12. Data Hosting and International Transfers

This Site is hosted in the United States. If you access the Site from any other region with laws governing personal data collection that differ from U.S. laws, your continued use of the Site constitutes your agreement to have your data transferred to and processed in the United States.

13. Do Not Track (DNT)

Some browsers send “Do Not Track” signals. There is currently no industry standard for responding to these signals. We do not alter data collection in response but will update this policy if standards change.

14. Children’s Privacy

We do not knowingly collect data from children under 13 years old. If we learn we have collected data from a child, we will delete it immediately.

15. Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred as part of that transaction.

16. California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

17. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be reflected by the “Last Updated” date at the top.

18. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us:

Email: [email protected]
Phone: West Haven: (203) 456-9133 | North Haven: (203) 457-8969
Address: 19 Atwood Place, West Haven, CT 06516