Privacy Policy

Effective Date: February 25, 2026
Last Updated: February 25, 2026

1. Who We Are

J.A.G. & Sons Overhead (“Company,” “we,” “us,” or “our”) provides home service solutions to customers in the West Haven and North Haven, Connecticut area.

We take your privacy seriously and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we share it, and what rights you have.

By using our website https://jagandsons.com or providing information to us, you agree to the terms of this Privacy Policy.

If you have any questions or requests, please contact us:

📧 [email protected]
📞 West Haven: (203) 456-9133 | North Haven: (203) 457-8969
📍 19 Atwood Place, West Haven, CT 06516

2. Information We Collect

We collect personal and non-personal information when you use our website, submit a form, call or text us, or engage with our marketing.

A. Information You Provide Directly

Name, phone number, email, address
Form submissions and service requests
SMS/MMS message replies
Appointment requests or quote forms
Any other information you voluntarily provide

B. Information We Collect Automatically

When you visit our website, we may automatically collect:

IP address and approximate location
Browser type, device info, operating system
Pages visited, time on site, referring sources
Click actions and interactions with forms or buttons
Call tracking data (using dynamic number insertion)

We collect this data through:

Google Analytics 4 (GA4)
Google Tag Manager
Microsoft Clarity (heatmaps, session recordings)
Facebook Pixel, Nextdoor Pixel, Google Ads conversion tags
Call tracking tools (dynamic numbers)

C. Information from Other Sources

We may receive limited lead or attribution data from advertising platforms (e.g. Facebook Lead Ads, Google Ads, Nextdoor).

3. How We Use Your Information

We use your information to:

Respond to your inquiries and service requests
Send appointment confirmations and updates
Communicate via SMS, email, or phone
Deliver marketing offers (with your consent)
Improve website performance and advertising campaigns
Analyze trends and user behavior
Comply with legal obligations

We do not sell personal information.

4. SMS/Text Messaging Compliance (TCPA / 10DLC)

By providing your phone number, you consent to receive:

Service updates and reminders
Missed call text-backs
Promotional messages and special offers

Message frequency may vary.
Message & data rates may apply.
You can opt out anytime by replying STOP, or reply HELP for help.

We follow:

Telephone Consumer Protection Act (TCPA)
10DLC campaign registration
CTIA messaging guidelines
FTC marketing regulations

We never send unsolicited messages or share your number without consent.

5. Email Marketing Compliance (CAN-SPAM)

If you provide your email, we may send you:

Appointment confirmations
Follow-ups and service updates
Promotional offers or newsletters (with consent)

You may unsubscribe anytime by clicking the “Unsubscribe” link or emailing [email protected].

6. Cookies and Tracking

We use cookies, pixels, and tracking scripts to:

Measure traffic and engagement
Improve website functionality
Deliver relevant advertising (retargeting)

You can manage or disable cookies through your browser.
Visit www.allaboutcookies.org for guidance.

We use:

Google Analytics 4
Microsoft Clarity
Facebook & Nextdoor Pixels
Tag Manager / Ads scripts

These third parties may set their own cookies and collect information. Refer to their privacy policies:

7. Legal Basis for Processing (GDPR)

If you are located in the EU or UK, we process your data under these legal bases:

Consent – when you opt in to marketing or submit forms
Legitimate Interest – to operate our website and improve services
Contractual Necessity – to deliver services you request
Legal Obligation – to comply with applicable laws

8. How We Share Information

We only share your data with trusted service providers who help us operate our business, including:

Website hosting & security providers
Marketing automation & CRM platforms
Call tracking & analytics vendors
Email & SMS delivery services
Advertising networks (Google, Meta, Nextdoor)

All third parties are required to keep your data secure and use it only for legitimate purposes.

We never sell or rent personal data.

9. Data Retention

We keep your information as long as necessary to:

Respond to inquiries and provide services
Maintain accurate business records
Comply with legal or tax requirements

If you leave a comment on our site, the comment and its metadata are retained indefinitely so we can recognize and approve follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

You may request deletion of your data at any time by contacting us.

10. Your Privacy Rights

Depending on your location, you may:

Request access to your personal data
Request correction or deletion
Withdraw consent for marketing
Opt out of tracking or cookies
Request to receive an exported file of the personal data we hold about you, including any data you have provided to us

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise these rights, email us at [email protected].

11. Data Hosting & International Transfers

Please be advised that the Site is hosted in the United States. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you agree to have your data transferred to and processed in the United States.

Visitor comments may be checked through an automated spam detection service.

12. Do Not Track (DNT)

Some browsers send “Do Not Track” signals. There is currently no industry standard for responding.
We do not alter data collection in response but will update this policy if standards change.

13. Data Security

We use SSL encryption, secure hosting, and restricted access to protect your information.
However, no method is 100% secure. You share information at your own risk.

14. Children’s Privacy

We do not knowingly collect data from children under 13 years old.
If we learn we have collected data from a child, we delete it immediately.

15. Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred as part of that transaction.

16. California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

17. Changes to This Policy

We may update this Privacy Policy periodically.
Changes will be reflected by the “Last Updated” date at the top.

18. Contact Us

If you have questions or requests, contact us: