When it comes to your home, your garage door is one of the most important pieces. It keeps your family safe, protects your privacy, and keeps the elements out. Each of these things relies heavily on the quality, functionality, and integrity of your garage door. When something threatens these aspects of your door, like a broken garage door spring or a missing garage door panel, you need to act fast.
Choosing the right garage door company is more than a quick Google search or decision—it’s an investment in your home. With so many options on the market, it’s crucial to ask the right questions and do plenty of research before committing. In the best case, you find your dream garage door company that fits your budget and needs! In the worst case, you run into spammy garage door companies that won’t answer your phone calls, technicians that aren’t properly trained or certified, don’t offer warranties, or are call centers disguised as garage door providers.
By digging deeper into each garage door company in your area, you can ensure you’re hiring a company that values quality craftsmanship and exceptional service, and provides you with products that stand the test of time!
So, how do you know what questions to ask yourself and garage door companies when doing this research? Well, we’ve broken down the most important factors and questions you should consider when choosing a garage door company for your garage door repair, installation, or regular maintenance needs. In this blog, we’ll explore why taking the time to vet your garage door provider is essential and share tips to make the most informed decision for your home and family.
What to Ask Yourself and a Garage Door Company When Making the Decision:
Does this garage door company have a good reputation? What do their reviews say?
Online reviews and word-of-mouth referrals will tell you a lot about a business. Make sure to look through them carefully, ideally 10 or more reviews, to get a sense of how the business operates and what makes it stand out to customers.
When it comes to bad reviews, don’t necessarily stray away from a company if they have a few 3-4 star reviews mixed in. Usually, those reviews tend to be the most honest of the bunch but will still highlight the service or products they received. If the company has any 1-2 star reviews, check to see if they may be spam reviewers trying to lower the company’s star rating or customers who will never be happy. Overall, reviews can be very helpful, but make sure to do your own research!
For instance, J.A.G & Sons Overhead Door has 350+ 5-star reviews on Google alone. We’d say that makes us a reputable and trustworthy garage door company in the North Haven and West Haven, CT area!
How long has the garage door company been in business?
When looking for experience, you can look at how many years the company has been open and how many years of combined experience their technicians have. This is where some companies boast 65+ years of combined experience when they have only been open for 5-20 years—both numbers are important!
For example, J.A.G & Sons Overhead Door has been in business since 2001, making it 20+ years in the industry, serving homeowners with care and excellence in North Haven and West Haven, CT!
What type of garage door warranty or financing does the garage door company offer?
Your garage door is arguably one of the biggest investments you’ll make for your home. When choosing a garage door company, make sure their services fit your budget and see if they offer any type of warranty to cover your investment for years to come.
Some garage door companies offer warranties on their garage door service (labor) in case something happens to your door because of any steps they take. There are also warranty opportunities from the garage door products manufacturer themselves, in the case that your garage door or opener breaks or malfunctions. In some cases, you may be able to find a garage door company that offers their own warranty on labor AND works with vendors that offer product warranties. There are also companies that may not offer a warranty, but instead offer financing options to help you make bigger investments sooner. It’s important to look into each of these options to make the best decision for your home and budget!
At J.A.G & Sons Overhead Door, we offer financing options for our customers. If you’re interested in these options, get in touch with us today!
Does the garage door company have the proper certifications?
Making sure everyone that steps into your home (especially to repair or install your garage door) has proper certifications is essential to making sure you and your property are protected.
The biggest, and arguably most important, certification that a garage door company and their installers can receive is an IDEA certification (Institute of Door Dealer Education and Accreditation) An IDEA certification means that you can trust the garage door company to take care of every garage door service with professionalism, quality assurance, and expert knowledge. It also shows that a garage door company that has an IDEA certification is committed to excellence in servicing your garage door!
Since 2001, J.A.G & Sons Overhead Door has become one of only two IDEA-certified garage door dealers in the state of Connecticut! This is a tremendous honor that we have worked to earn through our extensive knowledge of garage doors and the upholding of excellent business practices. IDEA is a highly respected program and showcases our excellence and professionalism.
Does the garage door company have a website?
Taking time to go through their website and researching what the company offers is essential to making a final decision. You can see if they offer the garage doors, garage door openers, or garage door services you are looking for. The website is also a place to feature the team behind the company, how it started, and hopefully put emphasis on the care and service that you will receive when working with them.
Not to brag, but we love our website and everything it stands for: 20+ years of hard work, outstanding service, and a commitment to excellence. It also showcases our skills, available garage door services, and our wide range of garage door products. You’re here now actually, have a look around!
Why should you choose J.A.G & Sons Overhead Door for your next garage door service?
At J.A.G & Sons Overhead Door, we believe your garage door is more than just an entryway—it’s a crucial part of your home’s curb appeal, security, and daily convenience. Choosing the right garage door service provider is an important decision—one that ensures a seamless experience from installation to maintenance.
When working with J.A.G & Sons Overhead Door, you can expect:
- Integrity – We do what we say we’re going to do when we say we’re going to do it. We do the right thing, always.
- Leadership – We lead from the front. We lead by example. We don’t believe in do as I say. We believe in do as we do. We are innovators at the forefront of our industry.
- Professionalism – We represent professionalism at all times. We look and act the part.
- Knowledge – We never stop learning. Every day is an opportunity to learn. We learn by teaching. We are never too busy to help each other grow as people and professionals.
Contact Locally Owned J.A.G & Sons Today!
Owners Joe, Greg, and Matt take pride in J.A.G. & Sons’ reputation. We are constantly looking for ways to improve our services by keeping up with the latest products and industry standards through educational opportunities and trade shows. With over 350 positive reviews, we have become trusted garage door experts in West Haven & North Haven, Connecticut. If you want a garage door service from a professional, IDEA-certified, local, and family-owned garage door company, you’ve come to the right place. Give us a call today!
